Everything about how your personal information is collected, stored, and kept secure on Joyanand is clearly explained here. We believe transparency is the foundation of trust.
A quick overview of the key pillars of Joyanand's Privacy Policy.
All your personal and financial information is protected with SSL 256-bit encryption. No third party can read or alter your data during transmission.
Joyanand never sells or rents your personal data to third parties. Your information is used solely to improve your experience.
You have full rights to view, correct, or delete your personal information at any time — either through your account settings or by reaching out to our support team.
Your information is stored on secured servers that undergo regular security audits. Firewalls and multi-layer protection are in place to prevent unauthorized access.
Which cookies Joyanand uses and why — it's all clearly explained in our Cookie Policy. You can disable any non-essential cookies at any time.
You can opt out of promotional emails or SMS at any time. We respect your preferences — no pressure.
| Data Type | Reason for Collection | Retention period |
|---|---|---|
| Name, mobile number, email | For account creation and communication | For as long as the account remains active |
| National ID / Passport | KYC Verification & Age Confirmation | Up to 5 years as required by law |
| Payment Information | Transaction Processing & Fraud Prevention | 5 years from the transaction date |
| Betting history | Account Records & Dispute Resolution | 2 years after account closure |
| Device & IP information | Security & Fraud Detection | 90 days |
| Browsing Activity | Service Improvement & User Experience | 30 days |
Joyanand is a trusted online betting and entertainment platform in Bangladesh. This Privacy Policy explains how Joyanand collects, stores, uses, and protects your personal information. By using our platform, you agree to this Privacy Policy.
Joyanand believes that every user's privacy is a fundamental right. We collect only the information we need and never use it for any improper purpose. Your trust is our greatest asset — and protecting it is our foremost responsibility.
This Privacy Policy applies equally to Joyanand's website, mobile app, and all digital channels. Regardless of how you access our services, the same policy applies.
This policy is aligned with international data protection standards, including GDPR. We regularly review our privacy practices and update our policy to maintain the highest standards.
Joyanand collects your information through several methods. The most important is the information you provide directly when registering. In addition, certain technical data is collected automatically while you use the platform.
We collect information through three main channels — what you provide directly (registration, KYC, payments), data generated automatically while using the platform (device data, cookies, log files), and information received from payment processors where legally required.
Joyanand uses the data it collects solely for specific and legitimate purposes — to deliver better service, maintain a safe environment, and meet legal obligations.
Your data is never sold to advertisers. Information is only shared with third parties to meet legal obligations or to directly deliver our services.
Joyanand does not sell, rent, or share your personal information with third parties without reason. However, in certain limited circumstances, sharing data with specific parties may be necessary.
When data is shared in the above cases, it is kept to a minimum and covered by strict confidentiality agreements. No partner may use your information for their own purposes.
If Joyanand ever undergoes a business merger or acquisition, users will be notified in advance and the protection of their data will be ensured.
Joyanand uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help the platform remember your preferences.
We use three types of cookies — essential cookies (for login and security), functional cookies (to remember your language and preferences), and analytics cookies (to improve the platform). You have the right to disable non-essential cookies.
As a Joyanand user, you have full rights over your personal data. We respect those rights and are committed to helping you exercise them.
You can view what information we hold about you.
You can correct any inaccurate or outdated information at any time.
If you close your account, your information will be deleted within the designated timeframe.
You have the right to request that we stop using your data for specific purposes.
You can download your data in a machine-readable format.
You can object to your data being used for marketing or profiling purposes.
To exercise these rights support@joyanand.app. We will respond within 30 days.
Joyanand strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors. If a minor creates an account using false information and this comes to our attention, the account will be immediately closed and all collected data will be deleted.
If you believe your child is using Joyanand, please contact support@joyanand.app immediately. We will take prompt action.
To protect your data, Joyanand employs industry-leading technical and organizational safeguards. Our security infrastructure is regularly audited by independent third-party security experts.
In the event of a security breach, affected users will be notified within 72 hours and immediate steps will be taken to resolve the issue.
Joyanand may update this Privacy Policy from time to time. When changes are made, we will notify you through the following channels:
You will be notified at least 30 days before any significant changes take effect. If you do not agree with the updated policy, you may request to close your account.
For any privacy-related questions, complaints, or requests, please get in touch with us. Our data protection team is always ready to help.
Email: support@joyanand.app
We typically respond within 24–48 hours. For urgent matters, you can also use live chat on the Help Center page.
If your complaint remains unresolved, you have the right to file a complaint with the relevant data protection authority. Joyanand cooperates fully with regulatory authorities at all times.
Now that you know how your information is kept safe, go ahead and open an account to enjoy Joyanand's trusted betting experience with complete peace of mind.
18+ | Bet Responsibly | Completely Secure