At Joyanand, we believe betting is entertainment — not a livelihood. Stay protected, keep your family safe, and play responsibly.
The measures we have in place at Joyanand to ensure safe betting.
Set your own daily, weekly, or monthly deposit and betting limits. Limits take effect immediately and can only be increased after 7 days.
You can take a break from betting for anywhere between 24 hours and 6 weeks. During this period, access to your account will be suspended.
If you want to step away from betting for an extended period or permanently, apply for self-exclusion. Your decision will be respected and your account will remain closed.
Keep session reminders enabled so you always know how long you've been playing. The session timer helps you stay aware and in control.
View your full betting history, deposits, withdrawals, and overall profit and loss. Transparency is the foundation of self-awareness.
KYC verification is mandatory to prevent minors from accessing the platform. We strongly recommend using family password protection on your devices.
Read through the questions below. If you answer "yes" to more than one, consider reaching out for help.
If you answered "yes" to two or more questions, please contact our Help Centeror reach out to us directly using the tools below.
Getting help at Joyanand is easy and completely confidential.
Log in to your Joyanand account and go to the "Responsible Gambling" settings, where you'll find all available control tools.
Set a deposit limit, betting limit, or session time limit — whatever you need. Changes take effect immediately.
Fill out the self-exclusion form for a temporary break or a longer-term self-exclusion.
Our 24/7 support team is here for you whenever you need us. Get in touch via live chat or email.
If you need support, reach out to a mental health professional or a gambling addiction counselor. Seeking help is a sign of strength.
Access these tools at any time from your account settings.
Set your own daily, weekly, or monthly deposit cap. Lowering the limit takes effect instantly.
Set It NowSet a cap on how much you can lose within a given period. Once the limit is reached, betting stops automatically.
Set It NowSet a time limit for how long you can play in one sitting. When the time is up, you'll be logged out automatically.
Set It NowFrom a 1-week break to a permanent ban — apply yourself. Your decision stays completely private.
ApplyAt Joyanand, we've always believed that betting is entertainment — and entertainment is only enjoyable when it's kept in check. Responsible gambling means placing bets in a way that doesn't negatively affect your finances, mental health, or personal relationships.
Many people in Bangladesh see online betting as a quick way to earn money — this is a misconception. Winning is never guaranteed, and the odds are against you in the long run. Never bet beyond your budget. Joyanand wants every user to be aware of this reality.
The foundation of responsible gaming is setting limits. Decide before you play how much you'll deposit each month and when you'll stop after a loss. Joyanand's self-control tools are built to help you do exactly that.
Betting addiction creeps up gradually — you won't wake up one day and suddenly realize it. But there are warning signs to watch for. Feeling anxious when you're not betting, chasing losses with more bets, or letting betting get in the way of work and family time — these are clear signs that something is wrong.
Following responsible gaming guidelines at Joyanand is not mandatory, but it's something you should do for your own wellbeing. Our support team is always ready to help — without judgment.
Joyanand strictly prohibits anyone under 18 from accessing the platform. Age verification is required at registration, and KYC documents may be requested in suspicious cases. If a parent believes their child has created an account, please contact support@joyanand.app — we will act promptly.
If there are children at home, use a password lock on your device and always log out of your account when you're done. Joyanand encourages parents to stay mindful of this.
Remember: consistent income from betting is not realistic. Every bet carries risk. Only bet what you can afford to lose without it affecting your daily life.
Reach out to us whenever you need help. We don't judge — we just help.
support@joyanand.app Live Chat — Help CenterAnswers to the most common questions about responsible gaming.
Limit-setting, self-exclusion, and full control — all in your hands. Enjoy Joyanand responsibly.
18+ | Bet Responsibly | Completely Safe